Fast Track Service Appointment
Who can avail the Hyundai Fast Track Service?
Fast Track Service is available for Customers who own the following Hyundai Vehicles:
- Accent Sedan
- Accent Hatch
- i10/Grand i10
- Santa Fe/Grand Santa Fe
- Grans Starex (except limousine)
- Genesis Coupe
Only vehicles purchased from authorized Hyundai dealerships are eligible for the program
All customer vehicles (appointment or walk-in) will be pre-qualified for eligibility upon arrival at the dealership
Does the Fast Track Service Cover all Mileage Series of PMS Repair?
All PMS mileage series are covered except the 40K Series (40, 80, 120, etc…)
Is there an appointment or walk-in policy for the Fast Track Service PMS?
Customers who booked an appointment should arrive on time for their appointment to facilitate the reception and documentation process and to start the vehicle repair on time
Late (more than 5 mins) or walk-in customers will be subject to the availability of the Fast Track Service Bay
Is the Fast Track Service PMS exclusive only to vehicles within the Hyundai 5-Year Warranty Period?
Vehicles with lapsed warranty can avail of the Fast Track Service PMS provided that they have complete PMS repair history
When does the 30-minute lead time apply?
The Dealership will be given 30 minutes to complete the PMS procedure upon vehicle entry to the Fast Track Service Bay
The customer will be notified of the start time of the Fast Track Service procedure.
Can I add optional jobs during my Fast Track Service PMS?
All PMS standard procedures for 1k & 5k, 5k, 10k and 20k Series may include the following optional/additional repairs:
- Replacement of Brake Pads
- Replacement of Wiper Blades
- Replacement of Bused Bulbs (Head and tail lights)
*Other repairs are subject to dealer discretion
Additional jobs (Within the Scope of the PMS) found during the Fast Track Service process will be subjected to customer approval
A 5-minute waiting time for the customer approval will be observed. if there is no feedback within 5 minutes, the technicians will resume the repair and note the finding as recommendation in the repair order
Should the customer approve the additional repair after the 5 minute waiting time, the dealer may opt to use the fast track bay or a separate bay for the repair but will not be covered within the 30 minute repair time for fast track service
Only Hyundai Genuine Parts will be used for this program
What Happens if my Fast Track Service PMS exceeds the guaranteed time?
As per Hyundai’s Fast Track Service PMS policy, if the PMS repair lead time exceeds 30 minutes, then the service rendered and the replaced parts will be free of charge
In the event of a sudden technical difficulty (breakdown of equipment, power outage), dealer may opt to discontinue the program and offer regular PMS
Can I leave my vehicle or should I stay in the dealership during the Fast Track Service PMS?
The program is applicable for waiting customers